Privacy Policy

Last Updated: February 12, 2026

1. Introduction

Tickvio ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email countdown timer service at tickvio.com.

2. Information We Collect

Account Information: When you register, we collect your name, email address, company name, and payment information. Usage Data: We automatically collect information about how you use our Services, including IP addresses, browser type, pages visited, and time spent on pages. Timer Data: We process countdown timer configurations you create, but do not permanently store personal data of your email recipients. Cookies: We use cookies and similar tracking technologies to track activity and hold certain information.

3. How We Use Your Information

We use your information to provide, maintain, and improve our Services; process your transactions and send transactional communications; respond to your requests and provide customer support; send you marketing communications (with your consent); monitor and analyze usage patterns; detect and prevent technical issues and security threats; and comply with legal obligations.

4. Data Retention

Account data is retained for the duration of your account and 30 days after account closure. Usage logs are retained for 90 days for security and analytics purposes. Timer configuration data is processed in real-time and not stored permanently. Billing records are retained for 7 years to comply with tax regulations.

5. Data Sharing and Disclosure

Service Providers: We share data with third-party service providers who assist in operating our Services (payment processors, hosting providers, analytics services). Legal Requirements: We may disclose information if required by law, court order, or government request. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We do not sell your personal information to third parties.

6. Your Privacy Rights

Under GDPR (for EU users) and CCPA (for California users), you have the right to: Access your personal data; Rectify inaccurate data; Request deletion of your data ("right to be forgotten"); Object to or restrict processing; Data portability; Withdraw consent at any time. To exercise these rights, contact us at hello@tickvio.com.

7. International Data Transfers

Tickvio is based in the EU. If you are accessing our Services from outside the EU, your information will be transferred to, stored, and processed in the EU. We implement appropriate safeguards for international data transfers in compliance with GDPR.

8. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

9. Security

We implement appropriate technical and organizational security measures to protect your information, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

10. Third-Party Links

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a prominent notice on our Services. Your continued use of our Services after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: Email: hello@tickvio.com. Tickvio is operated by Longterm studio, MB, a company registered in the Republic of Lithuania. Company code: 307601298, Legal form: Small Partnership, Registered address: Vilnius, Kapsų g. 10-4, LT-02166, Lithuania.